Basic Stance on Product Safety Management
With the establishment of the Product Liability (PL) Act in Japan in July 1995, Toppan established a Basic Stance and Guidelines on Product Safety Management. With the revision of the Consumer Product Safety Act*1 in May 2007, these were revised and product safety measures have been promoted as part of both CSR (Corporate Social Responsibility) and our internal control system.
With the enactment of the Consumer Safety Act*2 in June 2009, Toppan is aiming to further promote activities related to product safety management.
*1:Consumer Product Safety Act
This law was established with the objective of protecting the interests of general consumers by regulating the manufacture and sale of specified products in order to prevent harm caused by consumer products and by promoting independent activities by private businesses to ensure the safety of consumer products.
*2:Consumer Safety Act
This law was established with the objective of contributing to the realization of a society in which consumers can enjoy an assured, safe and fulfilling consumer lifestyle. The law is designed to prevent harm to consumers and ensure safe consumption in combination with measures implemented under other related laws by stipulating the setting out of basic policy by the Prime Minister and by implementing measures such as those to prevent the occurrence or worsening of harm to consumers. These measures include the implementation of administration such as consumer consultation at prefectural and municipal level, the establishment of consumer affairs centers and the compilation of information on matters such as consumer related accidents.
I. Basic Stance on Product Safety Management
We promote product safety management throughout the Group
by securing safety and improving the quality of our products based on
the Basic Principles of Conduct Guidelines and the principles
of corporate social responsibility as a protector of user safety and health.
(Note) User: This includes customers and the consumers that are end-users.
(Note) The following is stipulated in the Basic Principles of Toppan’s Conduct Guidelines.
Toppan Inc. Conduct Guidelines Chapter 1: Basic Principles
5. Striving to improve quality and providing creations that contribute to customer satisfaction
We will consider the products and services provided to customers to be creations and strive to ensure safety and improve quality based on the concept of Total Quality Assurance undertaken by the entire company including all employees, not just those in departments directly involved in manufacturing and quality.
Based on this concept, we will act with the satisfaction of the customer as the first priority and build strong relationships of trust with customers.
II. Guidelines on Product Safety Management
Based on the Basic Stance on Product Safety Management, as part of the internal control system, Toppan and the Toppan Group undertake the following initiatives in compliance with the Product Liability (PL) Act, the Consumer Product Safety Act, the Consumer Safety Act and other related laws and regulations (Food Sanitation Act, Electrical Appliances and Materials Safety Act, Pharmaceutical Affairs Act etc.).
1. Structure to secure product safety
- (1) All departments of Toppan and the Group companies recognize the importance of product safety and implement product safety management according to their own roles.
- (2) As a foundation, we continuously improve our quality management and assurance practices using management techniques such as total productive maintenance (TPM) and ISO, and cooperate with clients and suppliers in preventing product-related accidents.
- (3) We continuously strive to improve product safety by identifying and evaluating risks of use (including improper use) prior to the manufacture or importation of a given product and by incorporating the results of our risk evaluations in the design and manufacture of that product (including parts) and in formulating product safety measures such as the attachment of warning labels.
- (4) We effectively and efficiently implement product safety management and revise as necessary rules on ensuring product safety such as the Basic Stance on Product Safety Management, structures for sharing information on product specifications with the suppliers of raw materials and components, and manuals on responses to accidents and complaints.
- (5) Based on the rules on risk management (the Rules on Risk Management and the Detailed Operational Rules on Risk Management), the Head Office’s Manufacturing Management Division is responsible for the management of product safety, and in addition to collecting and disseminating related information, cooperates with relevant Head Office Divisions to establish and promote company-wide measures. The quality assurance departments within each business division are primarily responsible for safety measures for each product. The Head Office and business divisions coordinate their efforts and share information in order to implement consistent measures throughout the cycle from the procurement of raw materials and parts to design, manufacturing, and sales.
- (6) Should a critical product-related accident or problem occur, we immediately set up an emergency headquarters based on the Rules on Risk Management and properly respond to the problem by acting with the safety of users foremost in mind.
- (7) We strive to ensure compliance with laws and regulations by providing education on the Product Liability (PL) Act, the Consumer Product Safety Act, the Consumer Safety Act, other relevant laws and other legislative and in-house rules and regulations on product safety.
2. Information collection and provision and actual measures for a product-related accident or problem
- (1) In the case of product-related accidents or problems (such as defects, malfunctions, complaints, or accidents caused by similar products), relevant information collected from users, customers, suppliers or other related parties is promptly reported to the Head Office’s Manufacturing Management Division by the Head Office division or business division responsible and such information is centrally consolidated.
- (2) Should a product-related accident or problem occur, we examine the need for the following actions based on the Rules on Risk Management and immediately implement them if required. In reporting or disclosing information outside the company, we work in cooperation with the client who sells the product commercially.
- Reporting to senior management
- Informing the internal relevant departments and taking appropriate actions
- Reporting to the corporate auditors
- Reporting to national authorities or the National Institute of Technology and Evaluation (NITE)
- Disclosing information on the product-related accident or problem to concerned parties outside the company, including clients and suppliers
- Disclosing information to users through press releases, website posting, or other means
- (3) The Public Relations Division of the head office sincerely responds to opinions and complaints from users and clients with a strong commitment to user protection.
3. Product recalls
- (1) Should a product-related accident or problem occur and the product must be recalled, we immediately take measures to secure the safety of users in coordination with the client who sells the product commercially, as required by the principles of corporate social responsibility.
- (2) When we manufacture, sell, or import an end product, the departments handling the product prepare the product recall procedures for a product-related accident or problem.
4. Other measures
- (1) We carry out regular internal audits to verify the effectiveness of each measure for product safety management, and review our product safety management structure as needed.
- (2) We proactively and sincerely cooperate with the product safety management activities carried out by our clients.
Revised: August 30, 2007
August 27, 2008
September 24, 2010
November 1, 2010
October 1, 2012